Orders with standard delivery will usually take 2-5 business days.If you have not received your order yet you can track it here or contact our customer service team.

Orders with standard delivery will&#xA0;usually take 2-5 business days. If you have not received your order yet you can track it <a href="https://www.nzpost.co.nz/tools/tracking" target="_blank">here</a> or <a href="https://www.heydude.co.nz/pages/contact-us">contact</a> our <a href="https://www.heydude.co.nz/pages/contact-us">customer service team</a>.&#xA0;

How long does it take to receive my order?

If you received an item different from what was ordered, please contact our customer service team.

If you received an item different from what was ordered, please <a href="https://www.heydude.co.nz/pages/contact-us" id="isPasted">contact</a> our <a href="https://www.heydude.co.nz/pages/contact-us">customer service</a> team.

What if I was shipped the wrong product?

HEYDUDE NZ

Shipping

Where is my order?

Can I change or cancel my order?

Orders

What is your refund policy?

Can I return my shoes?

I purchased my shoes at a retail store. Can I return my shoes to you?

Are shipping charges refundable?

Returns & Exchanges

What forms of payment do you accept?

How does Afterpay work?

Do you offer price adjustments?

Is GST included in your prices?

Payments

Do your shoes run true to size?

Do your shoes come in half sizes?

How much do the shoes weigh?

Are your shoes made from vegan materials?

Product Information

What packaging is used for HEYDUDE shoes?

Packaging

Is there a warranty policy?

What is considered a manufactured defect?

Warranty

Are there any restrictions on item(s) purchased during promotions?

Promotions

Want to become an influencer?

Influencers