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Returns & Exchanges
What is your refund policy?
All approved online returns made within 30 days of the original purchase date will be issued a refund to the original form of payment. For more information, please review our Returns Policy.
Can I return my shoes?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of the original purchase. For full return policy, please click here. To initiate a return, please click here.
I purchased my shoes at a retail store. Can I return my shoes to you?
No, please get in touch with the retailer you purchased your shoes from for any returns or exchanges.
Are shipping charges refundable?
No. It is the customer's responsibility to pay for shipping charges. Shipping charges are non-refundable in the case of returns, and HEYDUDE reserves the right to deduct shipping charges from refund.