Tracking your HEYDUDE shoes order is fast and easy! Simply click on the link below for up-to-date tracking information on your order. Track Your Order

Tracking your HEYDUDE shoes order is fast and easy! Simply click on the link below for up-to-date tracking information on your order.<a href="https://www.nzpost.co.nz/tools/tracking" target="_blank">Track Your Order</a>

Where is my order?

Orders with standard delivery will usually take 2-5 business days.If you have not received your order yet you can track it here or contact our customer service team.

Orders with standard delivery will&#xA0;usually take 2-5 business days. If you have not received your order yet you can track it <a href="https://www.nzpost.co.nz/tools/tracking" target="_blank">here</a> or <a href="https://www.heydude.co.nz/pages/contact-us">contact</a> our <a href="https://www.heydude.co.nz/pages/contact-us">customer service team</a>.&#xA0;

How long does it take to receive my order?

Once your order has been placed, it will be processed as quickly as possible. If you change your mind after placing an order, please contact our customer service team as soon as possible. If your order has been processed, you will not be able to modi

Once your order has been placed, it will be processed as quickly as possible.&#xA0; If you change your mind after placing an order, please contact our <a href="https://www.heydude.co.nz/pages/contact-us" target="_blank">customer service team</a> as soon as possible.&#xA0;If your order has been processed, you will not be able to modify or cancel it and will need to process it via our standard&#xA0;<a href="https://www.heydude.co.nz/pages/return-policy" id="isPasted">returns &amp; exchanges policy</a>.&#xA0;

Can I change or cancel my order?

HEYDUDE NZ

Orders

What if I was shipped the wrong product?

Shipping

What is your refund policy?

Can I return my shoes?

I purchased my shoes at a retail store. Can I return my shoes to you?

Are shipping charges refundable?

Returns & Exchanges

What forms of payment do you accept?

How does Afterpay work?

Do you offer price adjustments?

Is GST included in your prices?

Payments

Do your shoes run true to size?

Do your shoes come in half sizes?

How much do the shoes weigh?

Are your shoes made from vegan materials?

Product Information

What packaging is used for HEYDUDE shoes?

Packaging

Is there a warranty policy?

What is considered a manufactured defect?

Warranty

Are there any restrictions on item(s) purchased during promotions?

Promotions

Want to become an influencer?

Influencers